Shipping, paying & returns

 

SEND

SHIPPING COST - in Belgium

We ship your order for free within Belgium from a purchase amount of €200.
Under €200 you pay €7,09 shipping costs up to 10 kg and €9,44 shipping costs up to 30 kg.
Please note: if you choose for an urgent shipment, an additional cost may be charged.
Please note: this does not apply to insulating screed, for which a separate shipping fee may be charged.
Please note: this does not apply to a silo, a separate shipping cost will be charged per region.

SHIPPING COST - outside Belgium

Different rates apply to shipments outside Belgium. These are calculated on the basis of the weight of the order. The shipping cost is displayed during the order under the heading "shipping method".

 

WHERE CAN I HAVE MY ORDER DELIVERED?

You can have the order delivered to your chosen address or to a pick-up point nearby.
Please note: if fillers are chosen, make sure that the location is easily accessible with a large truck before delivery.

 

WHEN WILL MY ORDER BE SHIPPED?

STAENIS GRID + TOOLS + PRIMER

Our regular shipping day is Wednesday. As soon as we have received your payment (at the latest on Tuesday evening 6pm), your order will be shipped on Wednesday via Bpost or DPD. (On public holidays, the fixed shipping day will be moved to the next business day).
Note: If you choose to pay by bank transfer, it can take up 3 working days for the amount appears on our account. Because of this it can sometimes happen that your order will not be shipped until the next Wednesday. If you still want your shipment to accompany the shipments, please provide us with a proof of payment via [email protected]

Don't you need your order sooner? Contact us for an urgent shipment ([email protected] - delivered within 2 working days). You will be charged an additional cost depending on the size/weight of the order.
Note: Express shipping is only possible for Belgium and does not apply to fillers.

FILLERS

Insulation screed: Upon receipt of payment, your order will be passed on to our external supplier and they will schedule a delivery date according to their planning. You will be informed of the delivery date by e-mail (check the spam if necessary). We expect a confirmation in return that someone will be present that day to receive the order and if no one can be present, where the order can be safely placed.

Cellular concrete granules: After receipt of payment, your order will be passed on to our external supplier and scheduled for delivery.

Silo: After receipt of payment, your order will be passed on to our external supplier who will contact you to agree when the silo can be delivered and when it will be picked up again.

WHEN WILL MY ORDER BE DELIVERED?

STAENIS GRID + TOOLS

DELIVERY - in Belgium

Usually the order will be delivered 1 to 2 working days after shipment.

  • If you choose the standard shipping on Wednesday, your order will arrive on Thursday or Friday.
  • If you opt for urgent shipment, your order will be delivered within 2 working days (read: 2 days following the day of receipt of payment).

DELIVERY - outside Belgium

Usually the order will be delivered 2 to 10 working days after shipment.

FILLERS (only delivery in Belgium)

Insulation screed: Depending on the planning of our external supplier, the insulation sheeting will be delivered between 4 to 10 working days.

Cellular concrete granules: This will be delivered after 3 to 5 working days.

 

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

When your parcel has been sent, you will receive an automatic mail about this.
You will also receive a Track & Trace code so you can track where your order is.

PAY


HOW CAN I PAY FOR MY ORDER?


You can choose between different options:

  • Bank transfer: this is always free of charge.
    Keep in mind that it can take up to 3 working days before we receive your payment.
  • Secure online payment via Maestro, Bancontact/Mister Cash, Visa, Mastercard, iDEAL, Giropay,...
    A cost of 2% of your order will be charged.


RETURN

 

RIGHT OF WITHDRAWAL
(Valid for consumers only)

Of course, we would love it if you were so happy with the Staenis Grid or other tools that you could tell anyone who wants to hear about Staenis! But if, for whatever reason, you are not completely satisfied with the products, the following steps apply:

  • Report your return within 14 days after receipt of the order by sending an email in advance to [email protected] with the returned items, the reason for return and your order number
  • Return the item in perfect condition (unused/undamaged/undusted).
  • Send back the article original undamaged packaging (if applicable) of the product itself.
  • Use the original shipping box the items were originally shipped with (make sure the box is properly filled so the item cannot be damaged).
  • The costs for returning a package are for your own account. Note: As we are not always present, goods cannot be simply delivered to us and it is strongly recommended to return them to us by shipment.
  • The amount will be refunded within a few days after receipt of the article.


RETURN OTHER PIECES

Please note: this does not apply in the event of cancellation of the goods, then the general terms and conditions of sale apply.

If you still have rails and legs (this does not apply to fillers) left after the work, you can return them to us up to max. 6 months after purchase date. The remaining pieces can be refunded for 50%, with a minimum amount of €20 (incl. VAT). The rails and legs must be in good condition, undusted and undamaged (including traces of sand grains or similar).
Previously paid payment and shipping costs will not be refunded.
  • Report your return by sending an email in advance to [email protected] with the returned items and your order number.
  • You will then receive an e-mail with the return label.
  • Send the items in a sturdy box (make sure the box is properly filled so that the products cannot be damaged).
  • We will take care of the costs for returning the package.
  • The amount will be refunded within a few days after receipt and after inspection of the products.

 

 

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