- Privacy policy

- Staenis cares about your privacy -

1. Consent, collection and use of information

The controller, Staenis, Nieuwlandstraat 33, 9870 Olsene, respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data and other regulations on privacy and data protection. From 25 May 2018 at the latest, Staenis will strictly comply with the General Data Protection Regulation. In case of any other changes in the legislation, Staenis will adjust its policy where necessary.

By ticking the appropriate box or by using the website, you give your active consent to the processing of your personal data in accordance with this privacy policy. To the extent necessary, you also acknowledge, by using the website, having read this privacy policy and agreeing to its contents. However, certain processing, such as for (internal) direct marketing purposes, is based on the so-called basis of the "balanced legitimate interest" which Staenis has in such processing. Other processing operations are necessary as a result of a legal obligation or the performance/ conclusion of the agreement. For example, you will have to provide certain personal data (contact details) in order to enter into a contract with us.

The personal data you provide will also be used for the following purposes: our customer management, order processing, sending newsletters, to keep you informed of our activities, advertising and/or marketing purposes.

You have a legal right to access your personal data. Subject to proof of identity (copy of front of identity card), you can obtain a written, dated and signed request to Staenis at the above address or by email to [email protected], free of charge, for the written communication of your personal data. If necessary, you can also ask to correct or delete data that is incorrect, incomplete or irrelevant. At the latest from 25 May 2018, you also have the right to have your personal data "restricted", to withdraw your consent for those processing operations that are not based on any other grounds (need for performance of the agreement, legal obligation or the so-called "balanced legitimate interest") and to have your personal data transferred. For more information on these rights, you can always contact us or consult the website of the Privacy Commission (Data Protection Authority). 

2. Direct marketing

You can oppose/object to the use of your data for direct marketing free of charge. You can do so by writing to us at Nieuwlandstraat 33, 9870 Olsene or by e-mail to [email protected].

3. Personal data

Your personal data will not be passed on to third parties.

Staenis can collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address (often considered as personal data), the operating system you use or the domain name of the website which led you to and from the Staenis website. This allows us to constantly optimize the Staenis website for users.

4. Newsletters

You can subscribe to our newsletters. This keeps you informed of our offers, promotions and news. If you no longer wish to receive our newsletters, you can easily unsubscribe by sending an e-mail to [email protected].

5. Fraud

Nobody wants fraud, and we don't either. That is why we use customer data to investigate, prevent and combat fraud. If necessary, we hand over customer data to the government.

6. Data collected

We may also use your personal information to generate Aggregate Data for internal use and share it with others on a selective basis. "Aggregate Data" means pieces of data that have been stripped of information from potentially identifiable customers, landing pages or end users, and have been manipulated or combined to provide generalised, anonymous information. With this data, no one will be able to identify you, so it will no longer constitute personal data.

​7. Cookies & log files

We use cookies and log files. Cookies are a small amount of data that are transferred to your browser from a server and stored on your computer's hard drive. We use cookies for the purposes set out in our cookie policy.

 You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard disk.  You can do this through your browser settings (via the help function). Please note, however, that certain graphic elements may not appear correctly or that you may not be able to use certain applications.

8. Links

The Website may contain links to other websites and we are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of the linked websites. Their privacy policies and practices differ from ours.

9. Dispute resolution

This Privacy Policy and the use of the Website are governed exclusively by Belgian law. Any dispute relating to the Privacy Policy or the Website shall be subject to the exclusive jurisdiction of the Courts of Brussels.

10. Contact us

If you have any questions regarding our Privacy Policy, you can always contact Staenis by email at [email protected]. We will do everything possible to process your complaint or question correctly as soon as possible. We also inform you that you have the right to lodge a complaint with the Privacy Commission (the Data Protection Authority).


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