Delivery & collection

How does collection work?

Order and pay online first. You will receive the practical instructions for your chosen collection point by email. Follow the confirmed collection instructions before setting off.

If the products are in stock, collection is usually possible on the next working day after your paid order has been processed and passed on. Working days are Monday to Friday, excluding public holidays and closure days.

Wait until you receive a message confirming that your order is ready before collecting it. Follow the collection instructions in that email. An order confirmation, payment confirmation or practical information email from Staenis does not count as a ready-for-collection confirmation. Collection on the day of ordering is not guaranteed.

Do you have a question about your order or would you like to discuss something with us? Email [email protected] and include your order number if you already have one.