SHIPPING COST - in Belgium
We ship your order for free within Belgium from a purchase amount of €200.
Under €200 you pay €7,09 shipping costs up to 10 kg and €9,44 shipping costs up to 30 kg.
Please note: if you choose for an urgent shipment, an additional cost may be charged.
Please note: this does not apply to insulating screed, for which a separate shipping fee may be charged.
Please note: this does not apply to a silo, a separate shipping cost will be charged per region.
SHIPPING COST - outside Belgium
Different rates apply to shipments outside Belgium. These are calculated on the basis of the weight of the order. The shipping cost is displayed during the order under the heading "shipping method".
WHERE CAN I HAVE MY ORDER DELIVERED?
You can have the order delivered to your chosen address or to a pick-up point nearby.
Please note: if fillers are chosen, make sure that the location is easily accessible with a large truck before delivery.
WHEN WILL MY ORDER BE SHIPPED?
STAENIS GRID + TOOLS + PRIMER
Our regular shipping day is Wednesday. As soon as we have received your payment (at the latest on Tuesday evening 6pm), your order will be shipped on Wednesday via Bpost or DPD. (On public holidays, the fixed shipping day will be moved to the next business day).
Note: If you choose to pay by bank transfer, it can take up 3 working days for the amount appears on our account. Because of this it can sometimes happen that your order will not be shipped until the next Wednesday. If you still want your shipment to accompany the shipments, please provide us with a proof of payment via [email protected]
Don't you need your order sooner? Contact us for an urgent shipment ([email protected] - delivered within 2 working days). You will be charged an additional cost depending on the size/weight of the order.
Note: Express shipping is only possible for Belgium and does not apply to fillers.
Insulation screed: Upon receipt of payment, your order will be passed on to our external supplier and they will schedule a delivery date according to their planning. You will be informed of the delivery date by e-mail (check the spam if necessary). We expect a confirmation in return that someone will be present that day to receive the order and if no one can be present, where the order can be safely placed.
Cellular concrete granules: After receipt of payment, your order will be passed on to our external supplier and scheduled for delivery.
Silo: After receipt of payment, your order will be passed on to our external supplier who will contact you to agree when the silo can be delivered and when it will be picked up again.
WHEN WILL MY ORDER BE DELIVERED?
STAENIS GRID + TOOLS
DELIVERY - in Belgium
Usually the order will be delivered 1 to 2 working days after shipment.
DELIVERY - outside Belgium
Usually the order will be delivered 2 to 10 working days after shipment.
FILLERS (only delivery in Belgium)
Insulation screed: Depending on the planning of our external supplier, the insulation sheeting will be delivered between 4 to 10 working days.
Cellular concrete granules: This will be delivered after 3 to 5 working days.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
When your parcel has been sent, you will receive an automatic mail about this.
You will also receive a Track & Trace code so you can track where your order is.
HOW CAN I PAY FOR MY ORDER?
You can choose between different options:
RIGHT OF WITHDRAWAL
(Valid for consumers only)
Of course, we would love it if you were so happy with the Staenis Grid or other tools that you could tell anyone who wants to hear about Staenis! But if, for whatever reason, you are not completely satisfied with the products, the following steps apply:
RETURN OTHER PIECES
Please note: this does not apply in the event of cancellation of the goods, then the general terms and conditions of sale apply.