RIGHT OF WITHDRAWAL
The right of withdrawal applies only to consumers; no right of withdrawal applies to professionals.
Of course, we would be delighted if you were so satisfied with our Staenis floor construction systems or other tools that you happily tell everyone who wants to hear about them! However, if for any reason you are not completely satisfied with the products (excluding filling materials), the following steps apply:
- Notify us of your return within 14 days of receiving the order by first sending an email to [email protected], stating the items you wish to return, the reason for the return and your order number.
- Send or bring the item back in perfect condition (unused/undamaged/dust-free). Send or bring the item back in the original, undamaged packaging of the product itself (where applicable). Use the original shipping box in which the items were originally sent (make sure the box is well filled so that the item cannot be damaged).
- The return address is Nieuwlandstraat 33, 9870 Olsene
Please note:
- The costs for returning a parcel are at your own expense.
- The shipping and payment costs already incurred by Staenis cannot be refunded.
- This right of withdrawal does not apply to products that can be damaged or spoiled by moisture or other weather influences (filling materials).
- The amount will be refunded within a few days/weeks after receipt and inspection of the item. Please note that the amount may differ depending on the volume discount or other discounts that applied when the purchase was made.
RETURNING OTHER GRID COMPONENTS
Please note: this does not apply in the event of cancellation of the goods; in that case, the general terms and conditions of sale apply.
If, after completing the work, you still have grid components left over, you can always return them to us.
Please note: This therefore does not apply to tools or other accessories from the webshop.
There are two return options:
1. Refund of the returned pieces
Up to a maximum of 3 months after the purchase date, returned goods can be refunded:
GRIDS:
- black leveling slat: €0,75/piece (incl. VAT)
- yellow leveling foot: €0,50/piece (incl. VAT)
- yellow extension foot: €0,50/piece (incl. VAT)
- green leveling slat: €1,00/piece (incl. VAT)
- green leveling foot: €0,75/piece (incl. VAT)
- steel leveling slat: €1,00/piece (incl. VAT)
- red leveling foot: €0,50/piece (incl. VAT)
- CircoFloor and feet: 50% of the purchase price excl. VAT (calculated on 28 €/m²)
The refund is made with a minimum amount of €20 (incl. VAT) for Belgium.
In other words, from 40 pieces onwards you can return them and receive a refund.
For other countries we apply a minimum amount of €35 (incl. VAT).
- In this case, you can return them to us provided they are in good condition, dust-free and undamaged (so also no traces of grains of sand or similar).
- You must pay the costs of the return shipment yourself and arrange a shipping label.
- Any payment and shipping costs already paid are not refunded.
- Please note that the amount may differ depending on the volume discount or other discounts that applied when the purchase was made.
Why can we not refund the full amount?
A return shipment involves administrative, financial and logistical work, which also costs time and money.
When a parcel has been shipped with the courier service, damage to the box will inevitably occur during transport. If a shipped/damaged box is returned to our depot, we have to repackage it or transfer the contents to other packaging.
This takes time because the many pieces have to be stacked and counted, which we compensate by refunding the products at a certain price.
The last thing we want is for our new customers to experience problems with boxes that tear open during courier transport or to receive an already shipped box inside another box.
2. Free return
Other slats/feet/extension feet can always be returned free of charge (with a minimum of 15 pieces (slat/foot/extension foot)). We ensure that the plastic gets a second life by recycling it.
What do you need to do?
- Register your return by first sending an email to [email protected], stating the number of items to be returned and your order number.
- You will then receive an email with a return label from us.
- Send the items in a sturdy box (make sure the box is well filled so that the products cannot be damaged).
- We will cover the costs for returning the parcel.
- The amount will be refunded within a few days after receipt and inspection of the products.
RETURNING OTHER DRY FILLING MATERIALS
If, after completing the work, you still have bags of cork granules, graphite recycled EPS beads and aerated concrete granules left over, you can always return them to us.
These will be refunded at the same purchase price per bag.
For administrative and handling costs, the following will be charged per return:
Graphite recycled EPS beads: €25 excl. VAT
Cork: €30 excl. VAT
Aerated concrete granules: €50 excl. VAT
This fee is deducted each time from the total amount to be refunded.
- You can return these bags to us provided they are in the same condition as when purchased, dust-free and undamaged.
- The costs for the return shipment are at your expense. You must also arrange a shipping label or transport yourself.
- Returns are only possible with our prior approval. We will inform you whether the return should go to Olsene or Ingelmunster. This applies both to shipped returns and to returns brought back in person.
- Any payment and shipping costs already paid are not refunded.
RESALE
Do you want to return filling materials? Then consider selling them online yourself! We only take back cork granules, graphite recycled EPS beads and aerated concrete granules ourselves. Below you will find an overview with links to second-hand websites where other customers have offered their products. By reselling your products, you contribute to a more sustainable environment and give your filling materials a second life.
Once you have listed your product on one of these websites (eBay, Craigslist, Facebook Marketplace, Marktplaats.nl, Speurders.nl), let us know via [email protected]. We will then add the link to this list so that other visitors can see and possibly buy your offer. Together we make reuse easier and more accessible!
Staenisroosters and CircoFloor:
Currently no second-hand links
Filling materials:
2dehands